Refund policy

All products sold on H&T Store are digital goods delivered electronically. Because your files are available for download immediately after purchase, all sales are final and we do not offer refunds or exchanges once a download link has been issued, except as described below.

 

Defective or inaccessible files

If you are unable to access or download your purchase, or if the files you received are corrupted, incomplete, or significantly different from what was described on the product page, please contact us within 7 days of purchase at mackfreeman78@gmail.com. We will verify the issue and provide a working replacement file or a full refund.

 

Accidental duplicate purchases

If you accidentally purchase the same product twice, contact us and we will refund the duplicate order.

 

How to request support

To request a refund or replacement, email us at mackfreeman78@gmail.com with your order number and a description of the issue. We aim to respond within 1-2 business days.

 

Payment provider fees

Refunds, when approved, are issued to the original payment method. Any fees charged by your payment provider are outside of our control.

 

Changes to this policy

We may update this refund policy from time to time. Any changes will be posted on this page.